Once you have made your order, we will be in touch to arrange a convenient time to make your delivery (typically within 3 days of your order being placed). All deliveries are made by our in house team who will make reasonable endeavours to ensure your logs are placed where you want. Please read the terms of delivery carefully before you select your delivery preference when making your order. All methods of delivery are free within 20 miles of our yard near Gt Dunmow.
The logs are delivered to you in a crate tightly stacked. Deliveries will be made by a tail-lift van to put the crate as near to your desired location as possible. In order to move the crate around we require hard level ground such as concrete, level paving stones or tarmac. with surfaces such as gravel or other loose ground we will only be able to place the crate where we are able to reverse the van to and not move the crate around once it is on the ground. Please contact us for further details if you have any questions or doubts.
Unfortunately we are not able to have customers collect from our yard however all of our orders have free delivery within the price and we aim to get your firewood to you as soon as possible.
If for whatever reason you are not happy with your firewood we will refund you the total amount. Refunds are provided through our payment provider Stripe and will take between 5-7 working days to return to the account you used on our website. To request a refund/return your firewood, please contact us.